Here to Help: Your Satisfaction, Our Priority.
Need help?
Tel: 909-468-1486
Hours: 9am-5pm Monday-Friday PST
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Email: customerservice@subrtex.com
Hours: 24/7
Enjoy your first 90 nights hassle free.
We believe that finding the perfect topper for your needs is a journey best taken together. If, along the way, your purchase doesn’t quite feel like ‘the one,’ we want you to know that we’re here, not just as a brand, but as your caring partner, ready to listen, support, and ensure your satisfaction.
After all, your nights of dreamy comfort are what matter most to us. Let’s make every moment count, with the peace of mind that we’re always here to make things right.
FAQs
How do I track my order once it has been shipped?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number and the tracking link to see real-time updates on your shipment's status on the carrier’s website.
Can I change or cancel my order after it has been placed?
To change or cancel your order, please contact us immediately. We can modify your order as long as it hasn't been processed or shipped. Once it's in the shipping process, we're unable to make any changes.
What should I do if I received a defective or wrong item?
If you've received a defective or incorrect item, please contact us within 7 days of receipt with your order number, the name of the item, and a description of the issue. We'll be happy to assist you in resolving the problem.
Where can I find information about your return policy?
Detailed information about our return policy can be found on our 'Refund/Exchange' page. If you have specific questions or need help with a return, please contact us, and we'll guide you through the process.
What is the best way to inquire about bulk or corporate orders?
For bulk or corporate order inquiries, please email our sales team directly at sales@subrtex.com. Our team will get back to you with a personalized quote and additional information within 24 hours.